Return & Refund Policy

Effective Date: August 8, 2026

Welcome to Rana Online Shopping. We value our customers and are committed to providing quality products and a satisfactory shopping experience.

This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded when purchased through ranaonlineshopping.com.

1. Business Information

Business Name: Rana Online Shopping
Owner: MD SOHEL RANA
Website: ranaonlineshopping.com
Phone: 01317083010
Email: ranaonline546@gmail.com
Office/Business Address: Kamal Dah Road, Bakshi Bazar Mor, Dhaka, Bangladesh

2. Return Policy

Customers may request a return or replacement if the delivered product is:

  • Damaged during delivery.

  • Defective or not functioning properly.

  • Different from the product that was ordered.

  • Missing essential parts or accessories that were included in the original order.

Customers are requested to check the product immediately upon delivery whenever possible.

3. Return Request Period

A return or replacement request must be submitted within 3 days of receiving the product, unless a different period is specifically mentioned on the product page.

After the applicable return period has expired, we may not be able to accept the return or replacement request.

4. Conditions for Return

To be eligible for a return or replacement:

  1. The product must be unused and in its original condition.

  2. The original packaging, labels, tags, accessories, and other included items should be retained.

  3. The product must not have been damaged due to misuse, negligence, accident, or improper handling by the customer.

  4. The customer may be required to provide photographs or videos showing the product and the problem.

  5. The product must be returned according to the instructions provided by our customer support team.

5. Change of Mind

We generally do not accept returns or exchanges simply because a customer has changed their mind, ordered the wrong product, or no longer wants the product.

However, exceptions may be considered at the sole discretion of Rana Online Shopping.

6. Wrong or Defective Product

If you receive a wrong, defective, or damaged product, please contact us as soon as possible.

After reviewing the issue, we may offer one of the following solutions:

  • Replacement with the correct product.

  • Replacement with an available equivalent product.

  • Exchange for another product, subject to availability.

  • Refund in eligible cases.

The final resolution will depend on the nature of the problem and product availability.

7. Refund Policy

Refunds are not automatically available for every return.

If a refund is approved, the refund amount will normally cover the eligible product amount. Delivery or return charges may not be refundable unless the issue was caused by an error on our part or otherwise approved by Rana Online Shopping.

Refund processing time may vary depending on the payment method and financial service provider.

For Cash on Delivery orders, customers may be required to provide valid payment information for an approved refund.

8. Return Shipping Charges

If the return is required because we sent a wrong, defective, or damaged product, Rana Online Shopping may bear the applicable return shipping cost.

If a return is approved for another reason, the customer may be responsible for the return shipping cost.

Return shipping arrangements must be confirmed with our customer support team before sending any product back.

9. Non-Returnable Products

Certain products may not be eligible for return or replacement due to their nature, including products that:

  • Have been used or consumed.

  • Have been damaged after delivery due to customer misuse.

  • Are missing original packaging, tags, accessories, or included items.

  • Have been altered, modified, or repaired by the customer or a third party.

  • Are specifically marked as non-returnable on the product page.

10. Product Inspection

All returned products may be inspected before a replacement or refund is approved.

If the returned product does not meet the conditions stated in this policy, we reserve the right to reject the return or refund request.

11. How to Request a Return or Replacement

To request a return or replacement, please contact us with:

  • Your name.

  • Order number.

  • Phone number used for the order.

  • Product name.

  • Reason for the return.

  • Photos or videos of the product, if applicable.

Contact Information

Phone: 01317083010
Email: ranaonline546@gmail.com

Our customer support team will provide further instructions after reviewing your request.

12. Cancellation Policy

An order may be cancelled before it has been processed or shipped, subject to our order processing status.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

13. Policy Changes

Rana Online Shopping reserves the right to modify, update, or change this Return & Refund Policy at any time without prior notice.

Any updated version will be published on this page with the revised effective date.

14. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Rana Online Shopping
Owner: MD SOHEL RANA
Phone: 01317083010
Email: ranaonline546@gmail.com
Address: Kamal Dah Road, Bakshi Bazar Mor, Dhaka, Bangladesh
Website: ranaonlineshopping.com

We appreciate your trust and look forward to providing you with a reliable and convenient online shopping experience.