Shipping Policy
Effective Date: August 8, 2026
Welcome to Rana Online Shopping. We are committed to providing a reliable, convenient, and timely delivery service to our customers across Bangladesh.
Please read the following Shipping Policy carefully to understand how your order will be processed and delivered.
1. Order Processing
After placing an order through our website, our customer service team may contact you by phone to confirm the order.
Orders are generally confirmed within 24–72 hours after the order is placed.
Once your order has been confirmed, it will be prepared and handed over to our delivery partner for shipment.
2. Delivery Time
Estimated delivery times are as follows:
Inside Dhaka: 1–3 working days
Outside Dhaka: 2–5 working days
Delivery times may vary depending on product availability, customer location, weather conditions, public holidays, or circumstances beyond our control.
3. Delivery Charges
Delivery charges may vary depending on the customer’s location and the size or weight of the order.
The applicable delivery charge will be shown or communicated to the customer during the order confirmation process.
4. Delivery Service
We may use reliable third-party courier and delivery services to deliver your order.
Once the parcel has been handed over to the courier, delivery time may depend on the courier’s operational schedule and the customer’s location.
5. Cash on Delivery
We may offer Cash on Delivery (COD) for eligible orders and locations.
For Cash on Delivery orders, the customer must pay the applicable amount to the delivery person at the time of receiving the product.
6. Advance Payment
For certain orders, products, locations, or special circumstances, an advance payment may be required.
If an advance payment is necessary, our customer service representative will inform you during the order confirmation process.
7. Accurate Shipping Information
Customers are responsible for providing accurate and complete delivery information, including:
Full Name
Mobile Number
Complete Delivery Address
Area/Thana
District
Any necessary delivery instructions
Rana Online Shopping will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.
8. Failed Delivery
If the customer is unavailable at the provided delivery address or cannot be reached by phone, the courier may attempt delivery again.
Additional delivery charges may apply in certain cases of repeated delivery attempts or changes to the delivery address.
9. Damaged or Incorrect Products
Customers are advised to check the product carefully at the time of delivery whenever possible.
If you receive a product that is:
Damaged
Defective
Incorrect
Different from the product you ordered
please contact us as soon as possible after receiving the order.
For eligible cases, we may arrange a replacement according to our Return and Replacement Policy.
10. Delivery Delays
Although we always try to deliver orders within the estimated timeframe, unforeseen circumstances may cause delays.
These may include:
Severe weather
Traffic or transportation problems
Public holidays
Courier service disruptions
Natural disasters
Incorrect customer information
Other circumstances beyond our reasonable control
We appreciate your patience and understanding in such situations.
11. Order Cancellation
An order may be cancelled before shipment, subject to our order cancellation terms.
Once an order has already been dispatched, cancellation may not be possible. In such cases, the customer may need to receive the product and follow our applicable return or replacement policy.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Business Name: Rana Online Shopping
Owner: MD SOHEL RANA
Mobile: 01317083010
Email: ranaonline546@gmail.com
Address: Kamal Dah Road, Bakshi Bazar Mor, Dhaka, Bangladesh
Website: ranaonlineshopping.com
We are always happy to assist you with your order and delivery-related questions.
Thank you for shopping with Rana Online Shopping.